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Charge 4 wristband damaged

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‎01-30-2022 10:31 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

‎01-30-2022 10:31 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

Bought my Fitbit charge 4 July 2020. Within 6 months strap disintegrated. After looking at Fitbit web site realised that I can’t wear sunscreen with my fit bit, this when I’m waiting to get skin cancer removed from my nose. Final nail in the coffin today when I went back to the swimming pool for the first time since covid and hey presto ,it’s not water resistant (probably down to my having used sun screen to exercise outside ). Very disappointed in this product . Sorry I don’t still have my flex 2.

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎02-02-2022 16:08

‎02-02-2022 16:08

Welcome to the Fitbit Community, @Susiejo55.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Like stated in this article, water resistance may diminish over time and can be negatively impacted by exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen. Whether your Tracker doesn't turn on, please follow these troubleshooting steps.

 

If your Charge 4 wristband is damaged, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎02-16-2022 12:15

In response to EdsonFitbit

‎02-16-2022 12:15

>From the information provided, it supports my original conclusion that the
Fitbit Charge 4is not fit for purpose and should not be for sale. The idea
that a fitness tracker from Fitbit which is supposed to be promoting
“Health and Wellbeing” cannot be used outside unless your will to risk
getting skin cancer.
As for the tracker becoming less water resistant overtime, is a ridiculous
statement. How long is “overtime “? A day , a week, a month???.
Bought it because it was marketed as being water resistant to 50m. This is
plainly not the case. Feel so let down by this product.
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