Charge 4 wristband snapped off

[Kaneesko]

My Charge 4 strap has snapped off the piece connecting the wrist strap to the Fitbit literally just pinged off. It looks like the two screws keeping the clip piece attached shared off after 12 months. Disappointing considering this is the second Fitbit I have had that’s broke. 

Is there any way to purchase a replacement part?

Moderator Edit: Clarified subject

[Needmysleep]

This happened to me last week. I assumed it was the strap then realised it was the actual watch. Does anyone have any idea who/where we go to? It’s so difficult to contact these massive companies. Thanks

[Energeticphenom]

The same occurred to me while I was doing some moving. I've had it for only 6 months. I wonder if I'd be better off going with a Samsung.

[XLT_Jeffy]

Happened to me too after a year.  Not wanting to buy another tracker but the plastic doesn't appear to be replaceable. 

[Needmysleep]

If it can’t be replaced I definitely wouldn’t buy another.

[Johnny64]

Happened last week to me - and I think it's the end of the road for FitBit - can find customer services email to complain!

Not good enough fitbit

[Daffy93]

My clip has also broke so cannot connect a strap they need to take the charge 4 but and replace them or or repair the irrespective of warranty or not as definitely a fault with them and not fit for purpose

[geralyn]

Just happened to me today. I tried tightening the tiny screws but does not help. Charge 4 is only a  little over a year old.  Any suggestions would be appreciated.  Sad that fitbit doesn't stand by the workmanship of this.

[Needmysleep]

I contacted them on Twitter and they are replacing the watch. Mine was  from Nov 2020 and I am in the UK. I am very pleased.

[geralyn]

Thank you. I did same and am receiving replacement Was covered under warranty Sent from my Verizon, Samsung Galaxy smartphone

[Daffy93]

I also contacted them by Twitter and said not fit for purpose as can’t wear and there were a lot of problems. Said not under warranty but would replace. They definitely know there is a problem

[XLT_Jeffy]

What region? They only offered me a 35% discount.

[Daffy93]

Uk offered 50% do discount or replacement


Sent from my iPhone

[Needmysleep]

It seems that the warranty outside of Europe is 1 year not 2 for some reason. We’re you over the year?

[Johnny64]

You're lucky then only offered 35% discount as out of warranty - not sure it's worth it.

Come on FitBit you can do a better design!

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for sharing these details and I'm sorry for the inconvenience experienced with your Charge 4. This isn't the type of experience that we want you to have and please know your feedback won't go unnoticed as it'll help us to improve our devices, as well as our services.

@Kaneesko, @Needmysleep, @XLT_Jeffy, @Johnny64, @Daffy93 and @geralyn Thanks for taking the time to get in touch with our Support team. I'm glad you're receiving assistance and please follow up with your email case should you have any further questions. For any warranty-related inquiry, please check our warranty policies here.

@Energeticphenom Given this situation, I'd suggest getting in touch with our Support team so they can evaluate your details and see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

[SunsetRunner]

👋😃Hello everyone 

I’m just throwing this idea out here for anyone who might be interested. I understand that some of you are out of warranty and your wristband straps broke. That’s a HUGE BUMMER!! A new wristband is great but as you know if it’s broken on the actual part attached to the tracker and your out of warranty a new replacement band won’t work. But if your interested in still keeping your current fitbit and getting any use out of it you can purchase a mesh strap holder. I found mine on Amazon. Just type into Amazon search bar “MoKo Sweatproof Ankle Strap” or another brand “B-Great Ankle Band”….it’s certainly not a permanent fix but I have one myself. You simply slide your Fitbit tracker watch face into the mesh holder. It’s great to wear on your ankle as well as your wrist and it does indeed still picks up your heart rate as well. Luckily my Fitbit Band still works but I threw my straps in my dresser drawer and prefer to wear my Fitbit on my ankle. 
Again, with soaring prices everywhere you look and if purchasing a new tracker isn’t in your budget at the moment this strap can hold ya off. Hopefully this might help someone.

[Daffy93]

That’s a really good idea so it can still be used and thank you. However, Fitbit needs to understand there is a design fault and own it either replacing the part with something stronger or a way of replacing the faulty part

Sent from my iPhone

[XLT_Jeffy]

Just bought a charge 5 using 35% off. Not a great discount because it
bases it off the regular price of $200/cad instead of the $160 it's always
on "sale" for. If this one doesnt last at least 2 years I'll be done with
Fitbit.

[Needmysleep]

Thanks for posting official advice.