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Charge 4 wristband

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‎05-11-2022 18:33 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

‎05-11-2022 18:33 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

My spouse and I both have Charge 4 devices. Last week, my band disconnected from the device. Luckily, I retrieved it from the restaurant and reconnected the band. Two days later, it disconnected again. This time, a piece broke off of the device and the band would not reattach. I purchased the Charge 5 to replace. Tonight, my spouse's Charge 4 band broke and while reattaching, the same piece broke off the device. Perhaps a design issue? 

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‎05-11-2022 19:00 - last edited on ‎01-03-2024 09:14 by Fitbit Moderator

‎05-11-2022 19:00 - last edited on ‎01-03-2024 09:14 by Fitbit Moderator

@Leomomma , Nice to see you here. Thank you for your feedback and sharing your experiences. 

Have you or your husband contacted Support yet?

If not I recommend you to give us a call or chat with us. 

Just be sure that you both have done so. 

Here you'll find our contact info.

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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