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Charge 4 zone minutes

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‎09-14-2023 09:55 - last edited on ‎09-14-2023 15:11 by Fitbit Moderator

‎09-14-2023 09:55 - last edited on ‎09-14-2023 15:11 by Fitbit Moderator

My charge 4 has stopped logging zone minutes. I have logged out of the app and restarted my fit bit. 

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‎09-14-2023 15:17

‎09-14-2023 15:17

It's good to see you in the community for the first time @Hayzw.

Thank you for sharing the inquiry regarding your device.

If your tracker doesn't detect a heart-rate signal, won't detect zone minutes. First make sure heart-rate tracking is turned on in the Settings app on your tracker. Next, make sure you're wearing your tracker correctly, either by moving it higher or lower on your wrist or by tightening or loosening the band. Charge 4 should be in contact with your skin. After holding your arm still and straight for a short time, you should see your heart rate again.
For more information, see the related help article.

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