Charge Being Discontinued

[bgkage]

Discovered that the Charge is being discontinued.

http://help.fitbit.com/articles/en_US/Help_article/Is-Alta-replacing-Charge/?q=alta+charge&l=en_US&f...

That concerns me being that I just bought one a couple of weeks ago. I've already had trouble and they are sending me a new one. Don't disappoint me, FitBit!

[blackwolf]

Wow! Thats horrible!

[blackwolf]

Thanks! are you one of the moderators?

[Scott2020]

I also found out that the Fitbit flex costs $17 to make but sells for $100 you'd think with that sort of profit margin they're be fairer with their users as per replacement to a better reliable model than trying to downgrade people who are used to certain features on a certain model they state that the charge 2 informs you of texts but doesn't count floors climbed I have a phone for texts my phone doesn't count floors climbed.All the best.

Not at all I'm just an unhappy customer

Sent from my iPhone

Moderator edit: merged reply

[blackwolf]

right on! seems like there a lot of unhappy customers!

[blackwolf]

Hi! thanks for the info! are you a moderator?

[Julia_G]

@blackwolf if you bought from eBay from a private seller then it is very likely you will not be covered by warranty.  It is an ordinary condition of warranty that it applies to the original purchaser.  Also your information is a little strange.  The battery charger for the Charge does not fit the Alta.  

If you were supplied Fitbits with multiple problems, and with no chargers, and you bought from eBay, then that is obviously not Fitbits fault!

[Scott2020]

There's does seem to be a lot of disappointed customers but I guess it's all down to money cheaper to replace or refurbish items or to offer a model which isn't like for like than to pull them of the shelves.Silly thing is if they treated people fairly people would remember that and come back in the future or recommend to friends and family so they're missing out on a lot of new business.

[Scott2020]

The Fitbits were in the sealed Fitbit packaging sent as a replacement from Fitbit and Fitbit doesn't send you another cable with the replacement and even if purchased from e bay it's a sealed item from Fitbit so there shouldn't be any issues with it in the first place.

Sent from my iPhone

[blackwolf]

Fit bit sent the Alta as a replacment and no toggle or charge cord! Part of the issue isnt only the product ,but listening to the customer! 

[Julia_G]

It is perfectly normal business practice to replace products with new products.  That does not mean that the original ones were defective.  It just means that technology moves on -- very fast these days!

Remember the original mobile phones?  They were like bricks!  

And today's mobile phones that fit in your pocket have as much processing power as a computer that used to take up a whole room.  Those original computers weren't faulty...

[Julia_G]

@blackwolf and @Scott2020 if you buy from a third party seller on eBay you will get a cheap price, but you take your chances.  I would prefer the peace of mind from buying from authorised sellers.  Up to you, of course, but you can hardly claim that Fitbit owes you anything -- you aren't even a customer!

[blackwolf]

you're missing the point! The Alta sent from Fitbit was sent without any Accessories but another cord from the previous fitbit! Fitbit Tech was on the phone for 2 hours or so and they deemed it defective! Im quite aware technology changes thanks! I sold electronics of all sorts! 

[blackwolf]

so when you buy an item from a store  there is this thing called a Manufacturer's warranty! anyways im done! you clearly dont get it!

[Scott2020]

I purchased an unopened item which was sent from Fitbit so how am I not a customer I bought an unused product not a used one wether from a third party as you state or not I bought an unused product which had been certified as without flaws or faults by Fitbit upon reissuing so for it to be losing charge over a short period of time shows that fitbits quality control is shocking so wether it came from e bay or directly from Fitbit they've certified it with no faults or flaws which is obviously incorrect as there are thousands of people complaining about the same issues wether bought directly from Fitbit or not.

Sent from my iPhone

[blackwolf]

Exactly Scott!

[Scott2020]

Technology changes every six months no ones disputing that I am just stating that the faults are known now yet they are still being sold by Fitbit and I didn't buy it at a particularly low price either, Fitbit has access to all my data just the same as you so if they're willing to use my data and information and they certified the product then surely if they're replacing them it should be a like for like exchange.Thats all anyone was saying.

Sent from my iPhone

[Julia_G]

I am saying that because a product is replaced it does not mean that the original product was universally defective and that everyone with the old one should be compemsated or upgraded.  

As I said, it is normal business practice to retire old products and offer new ones.

And if you bought from eBay I think you should consider yourself very lucky that Fitbit Customer Support is helping you with your issue.

[Scott2020]

Thank you black wolf

Sent from my iPhone

[blackwolf]

you're welcome! cheers!

[Scott2020]

I never said that everyone should have been compensated or have it replaced only the people with issues.

Sent from my iPhone