Charge Blank screen

[Yasdnyl]

The fitbit 3 software has been one problem after another. Currently I have a blank screen. I have tried reboot on numerous occasions with no improvement. I have tried changing the face but it doesn't work. It still runs info to my phone and vibrates but is visualy useless if I don't have my phone. I am so fed up with all the software problems I have had in the past 9 months that I want a refund and I would definitely not recommend anyone to buy this product. I think I will try another brand with a more reliable back up.

[MarreFitbit]

Hi there @Yasdnyl, welcome to the Community Forums. I am sorry to hear that you went through that situation with your Charge 3's screen. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. I appreciate you have already tried to troubleshoot this situation before reaching us.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

That being said, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.