help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR: App stuck on "Connecting to FitBit" when connecting device.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2020 18:28 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎01-20-2020 18:28 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Hello.  I recently received an old Charge HR from a neighbor.  It seems to charge fine and track fine, but I can't get it to connect to my FitBit account.  I go through the usual setup (hold the button for 3 seconds, type the 4 digit number from the FitBit screen into the app, etc.) But after I type the number into the app, the app gets stuck on "Connecting to FitBit" indefinitely.  I have tried turning off the bluetooth for 15 seconds, updating the app, restarting the app, restarting the phone, restarting the Charge HR, make sure I have good WiFi, make sure there are no other Bluetooth devices nearby... but alas.  Nothing seems to work.  Any ideas?

Best Answer
Labels:
0 REPLIES 0