Charge HR No Longer Supported by App?

[MrLeadfoot]

Is it the company's policy to disable syncing of an older product? Because judging by so many posts on the web about the Charge HR suddenly no longer syncing, with no real resolution provided by the company, I'm starting to suspect that that's their sneaky way of encouraging people to upgrade their devices. I have 3 Charge HRs and not one of them sync anymore, on my phone or my Tab. Hard resets, removing devices from account, same result. Re-pair gets as far as finding the device and asking for the 4 digit code but that's as far as it goes. Coincidence? I think not. Shady practice? Very likely! 

Moderator Edit: Updated Subject for Clarity

[SantiR]

@MrLeadfoot Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Charge HR not syncing. Thanks for sharing those details and for trying those steps in order to sort this out.

I'd recommend trying these syncing troubleshooting steps in order to sort this out. Try them in the order given for best results.

Also, for how long have you had your Charge HR? Are you using a supported mobile device to sync?

Hope this helps. Keep me posted! 

[MrLeadfoot]

Thank you for the response. I have had my Charge HRs since they first came out. I have used them with several phones, and up until recently, they stopped syncing to the same phones they were previously working with. I can't say for sure, but I can't help but wonder if the problem arose shortly after updating the Fitbit  app. I have tried the typical reset, using the charging cable and holding the device's button for 3 seconds, to no avail. I even removed one device from the app, and tried re-pairing it, and now it won't pair. Symptoms of the sync and pairing problems are that it seems to start syncing/pairing, but the app just seems to be stuck forever in sync/pair mode, and sucks down my phone's/tablet's battery. Honestly, the Charge HR's sync process has always been painfully show, regardless of which model phone I sync'd with (Galaxy S5, IPhone 7+, LG v20, Galaxy Tab A), as well as requires re-pairing from time to time for no apparent reason, which is another issue in itself, but the sync/pair process I'm having now is that the processes never seem to get beyond the "handshake". I would think that each app update would improve connection performance between app and device, but that has never happened and this latest headache has me seriously thinking that although the initial concept behind Fitbit was exciting, the company's lack of addressing customer concerns (as is evident by the sheer number of identical unresolved reports) presents itself as evidence that the company has no interest in developing, let alone preserving, customer loyalty, which is a real shame. I noticed that many users who started posts on the web about this issue eventually stopped contributing to their threads. I wonder how many gave up altogether and just jumped ship. In a way, jumping ship is good for the Fitbit company. Better than the company having to address potential public scrutiny of unethical practices if people keep complaining. I think this kind of thing could easily be avoided if someone from the company would chime in on this common issue, or better yet, get it resolved. It's almost preposterous that in this day and age of technology a problem like this can't easily be resolved. If the truth ends up being that something is wrong with the units themselves, the company should put the matter to bed by replacing the batch of units that are bad, just like any other upstanding comapny would, don't you think? Imagine how positive that would look to the public. 

[IrishRocks]

I am having the same issue with my HR.

[Leigh88]

I am also having problems re-syncing. I have the galaxy note 9 and just want my charge hr to sync. I followed the link to troubleshooting link but it still wont go past the 4 digit verification code.

[MrLeadfoot]

Well, it finally synced. I tried everything short of uninstalling and reinstalling the app, which I knew had nothing to do with the problem. I just gave up on it, put everything down in disgust and went to bed. Good thing I didn't smash the unit, although I certainly felt like doing that. The next day I suddenly got a notification that it synced. Man, these things are buggy. Still hard to believe nothing's been done  about it. 

[Joudu]

My charge HR will not sync just as all others mentioned.  I tried everything. Mine also has time of day incorrect.  Help!!!

[MrLeadfoot]

My connection died again and will not re-pair. You should see all the "friends " in my app that are no longer active. Now I know why. You just can't rely on these units staying connected. They're only good for whatever they can tell you on the device at any given moment, except for the clock, which will eventually lose time. If you want a watch, and to log and track activities, sleep and the like, looks like Fitbit isn't the right company for that. I'm on the lookout now myself for something that actually works. 

[scott123]

Mine quit too, months ago. Planned obsolescence?  I tossed it in the junk drawer with my other obsoleted or failed fitbit products (yep 7 of them between my wife and myself). I pulled it out today just to give it one more try. Now I don't even want to consider another fitbit solution since they are so short lived. 

[diatom93]

I actually find this post really disturbin. I have a charge 3 but perhaps one day they will decide to stop supporting me. I want fitbit to start releasing open firmware/software.