help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR Stall when connecting to a device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2019 14:26 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-14-2019 14:26 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

SO I have spent the last 5 1/2 hours tryng to sync my Charge HR with 1) Microsoft Surface Windows 10, 

2) iPhone 6s and IPAD gen 4. All the devices "Found" the Charge HR and provide a code to enter but then while "Connecting" it fails. The devices has never been used. Christmas present 2 years ago and just getting back in the saddle - so to speak. 

Do I throw it out ?

Best Answer
Labels:
1 REPLY 1

‎01-14-2019 22:32

‎01-14-2019 22:32

I have a similar issue, haven't used it in 2 years and unable to get it to connect to phone app or windows 10 app. completely unable to update firmware or do anything further, just fails on trying to connect

Best Answer
0 Votes