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Charge HR Won't Restart. Stuck on progress screen.

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‎05-04-2019 22:37 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎05-04-2019 22:37 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

My HR has been stuck on the progress screen without change. I've tried to restart the device, but it won't restart. The screen flashes blank briefly, but goes back to the progress screen. I've tried unpairing the device, even removing the device from my account in an attempt to re-add it (which did not work; it cannot connect), to no avail. Please help!

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‎05-22-2019 13:24 - edited ‎05-22-2019 13:25

‎05-22-2019 13:24 - edited ‎05-22-2019 13:25

What is the purpose of this progress screen @nsander1 

Or should I ask what task was being done?

 

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