Charge HR bright, green lights flashing continuously at the back of device.

[fastfist99]

I received a charge replacement about 6 weeks ago. It has always had a problem of bright lights flashing at the back of the device and while doing this the display does not work. Sunday night I put the device on to charge and it starting flashing and I could not see the charging icon. After about 10 minutes the version number (as if resetting) & then charge icon showed the the display but the back started flashing again. After repeating this cycle multiple times it stop in the charge icon appeared. When device was fully charged I removed it from the charger and it started flashing at the back again. By mid morning the battery was flat. I put the device back onto charge and the cycle of flashing and resetting started again. By the time the device was fully charged it had stopped flashing but started again after removing from charger. The device will not respond at all while the back is flashing the bright, green lights. Has anyone else had the same issue and know of a fix? Once of the charger the device just keeps flashing. I have tried to reset but device is unresponsive.

[HeydyF · Accepted solution]

Hi @fastfist99, welcome to the Community!  Hmmmm, the behaviour of your Charge HR sounds very weird. It seems that is more than a display issue, is also having battery draining issues which are affected by the constant resetting and the lights flashing almost all the time. 

I appreciate you have tried to restart your tracker, but as it hasn't worked, I suggest you to get in touch with Fitbit Support directly, so they can take a look into your account and find the best solution for you. 

Let me know what they say about this. 

[fastfist99]

Thank you have done this and I received a new one yesterday. Thank you

[HeydyF]

You are more than welcome @fastfist99! I knew that Fitbit Support will help you out with this and get you back on track with a new Fitbit. 

If you need help to set it up, don't hesitate to let me know. 

Have a great day!  

[gnax]

Have same problems as another user, fitbit works fine, But bright green lights , they were flashing, now just bright green, Battery is draining fast.

[jackoca]

would it be a good idea to replace battery or is problem something other electrical?

[jackoca]

is it an idea to replace battery or is it something else electrical?