Charge HR can't connect to phone's Bluetooth

[AbigailGut]

I can't connect my Charge HR to Bluetooth on my phone. I have restarted my phone multiple times over, I've turned off and on Bluetooth and cleared the chach, I've Uninstalled and reinstalled the fitbit app but I keep getting the "app needed to use this device" whenever I click to connect my charge HR to Bluetooth. At this point I just might get another brand of fitness tracker because I don't know what to do.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @AbigailGut, welcome to our Fitbit Community. I totally understand how you feel about the connection issues that your Charge Hr has experienced with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know if you restarted your Charge HR as described in this help article. After this, make sure that you are following the setup instructions that are included in this help page.

Let me know how it goes.

[AbigailGut]

Hi, I have tried all of those steps but I still get the "app needed to use
this device" message.

[AbigailGut]

Hi,

Thank you but I'm still having trouble connecting. I still get the "app needed to use this device " message.