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Charge HR charges but won’t turn on

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‎02-17-2021 20:13

‎02-17-2021 20:13

Just bought one, supposedly new, sealed in original box. I plugged it in and it turns on to show full battery.  It will not turn on when unplugged. I’ve already tried holding the button for 10 seconds, it will show logo and version number but once unplugged it shuts off instantly.

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‎02-17-2021 20:38

‎02-17-2021 20:38

Hi @TreCaliber  the Charge HR was retired nearly five years ago and production was stopped. It may look new in the box, but it's been sitting for at least five years with a dead battery. Can't see how it's a full battery out of the box. The Charge HR has quick view, where your steps were shown when you moved your wrist or tapped it, so it may seem as though it wasn't working. Click to see the Charge HR user manual and related help articles. If you can't get it going, any chance the seller will take it back? Sometimes eBay will help you get your money back, if you got it there.

Stepping in the U.S.A. since September 2013. Android 14

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