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Charge HR gets the numbers but won't connect

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‎01-10-2019 15:49 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-10-2019 15:49 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

I have had a Charge HR and stopped using it for a couple months.  I have it fully charged but it wouldn't sync.  I tried all the help tips here, turn it off, restart it, uninstall and reinstall the app, unpair the device from my account.  Now, I can't even get it back onto my account.  I try to add a new device, the app says it has found my device, the device displays 4 numbers, I put those numbers into the app, and it sits at connecting forever.  It never connects, and now I can't even get it back to my account.  I don't know what else to try, any help would be appreciated.

 

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‎01-10-2019 17:11

‎01-10-2019 17:11

Yep, same problem here. Due to change of country, time changes & syncing really becomes pain in the ar__ ! Plz help !

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‎01-10-2019 20:11

‎01-10-2019 20:11

Having the same issue here. Tried connecting using my Samsung Galaxy S9 and with my computer using the dongle. Any Help would be greatly appreciated!

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‎01-10-2019 20:38

‎01-10-2019 20:38

So I got tired of waiting for a reply. I looked up how to perform a factory reset on my device. Followed the instructions here and now everything is pairing fine. The app is now paired and immediately prompted me to update the firmware of my Charge HR. You will lose anything stored on the device, but at least you should be able to pair again. Good Luck

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