Charge HR intermittently displays horizontal line, won’t track

[KarDer13]

Charge HR seems to freeze. The display will suddenly show horizontal line, as if showing a sync progression but the green lights are not on. Hitting the button won't change anything. Eventually it will go away, but the time will be off. I have reset the device several times over the past few weeks.

Very frustrated so I bought Alta last week, but would like to use Charge HR for harder workouts. Any clues? I've only had this device for a few months. I've been through two of the flex devices, both died. If the Alta goes, I believe I am done 😞

[nirajg]

its under warranty. I have bought from Canada and write now I am in India.
Plseas help to replace the device

--
*Warm Regards,*
Niraj Ganatra.
Mobile - 8141300004.

[momies2]

I am having that same thing display on my charge hr

[nirajg]

Replace the device if it's under warranty. There is no other alternative.
--
Sent from my iPhone

[momies2]

Hello, I am not under warranty. This is my 2nd Fitbit. I received my replacement. The company needs to make these Fitbit built to last. I cannot afford another one. I had received mind as mother day gift and it has help me keep moving now I am lost without it. I feel empty as though I have lose my best friend.

These fitbit are not sturdy enough to last long with all the time u put in exercise etc.  We need something stronger and affordable.

Sent from my iPhone

Moderator edit: merged reply

[Silverlady56]

Mine is stuck like this. Can you tell me what to do pleade? I have been having a problem with the time on mine for a couple of weeks now

[SGroote]

Hi, This problem can't be fixed!

Write to Fit Bit and tell them your problem. If your Fit
bit is under warrant they will replace it without charges.

[Silverlady56]

Thank you for your help

[Kfm2004]

Yes

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@MeylinP wrote:

Hey there @KarDer13 welcome to our Community! It's great to have you here! Mmhhh this is really weird...I'd like to know if your tracker is showing an horizontal line as the following:

                                                         

Let me know if this is what you're seeing, if not could you please provide me with a screenshot so  I can assist you?

Catch you later! 

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@MeylinP wrote:

Hey there @KarDer13 welcome to our Community! It's great to have you here! Mmhhh this is really weird...I'd like to know if your tracker is showing an horizontal line as the following:

                                                         

Let me know if this is what you're seeing, if not could you please provide me with a screenshot so  I can assist you?

Catch you later! 

---

[Kfm2004]

Yes it does 

[Borago8]

Hi merlin

same think happens to me but your sokution page is not openning (no permission)

so i have horizontal line half full and it does not rebiit or factory reset

how can i sokve that problem

[M0vement]

Hi there MeylinP, I am having the same problem with my Fitbit, but the thread with the fix seems to have been reomved. Could you point me in the right direction? 

[dsgd47]

I tried to access that page but got an "Access Denied" message.