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Charge HR: lots of gaps in HR data

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‎03-27-2019 20:18 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎03-27-2019 20:18 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

About 3 days ago, the HR graph in the FitBit app on my iPhone started showing only a few scattered lines, but if I download the data via www.squashleagues.org, it is showing nice continuous graphs (indicating that my heart rate data is still being recorded by my Charge HR and uploaded to FitBit's servers OK).  I have restarted my iPhone, deleted and reinstalled the FitBit app, restarted the Charge HR multiple times, and this problem of a very sparse HR graph displayed by the app persists. 

 

My Charge HR may be dying, as the Bluetooth connection wasn't working tonight, although it worked again after I restarted it. 

 

Any suggestions as to what might be causing HR data, which is making it up to FitBit's server, to display very incompletely in my FitBit app?

 

Thank you,

Dan 

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