help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR no longer can be found by phone or fitbit app on Windows 10 pc

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2020 05:28

‎11-24-2020 05:28

Ok. I have done every step I could find in Community and with the fitbit support.. What have I missed. Tracker worked up to a few days ago on my phone. Had intermittent syncing ( had to press a few times) and stopped syncing altogether.

I have

turned off bluetooth on all other devices on phone

Have re-set up the device on my phone ( but getting a message that it needs to be paired)

Tracker doesnt show up on bluetooth list

reset tracker but plugging into cable . doing the 12 sec count to see the icon and released.. Nothing still

Did the same by downloading the fit bit app., after shutting down my bluetooth on my phone. Shows connection failed, despite unit being fairly close to  the pc and both the pc and tracker are fully charged. Anyone have success in finally making this work for them or is the tracker dead?

thanks

 

Best Answer
Labels:
0 REPLIES 0