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Charge HR not c9nnecting with note 9

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‎05-17-2020 16:34 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎05-17-2020 16:34 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

When i got to select my fitbit device on the app, it says that it found my charge HR but after I enter the code it just stays on the connecting screen for an extended time. I have tried all the trouble shooting steps but it's still doing the same thing. Anybody know what to do?

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