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Charge HR not charging/working correctly

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‎05-27-2016 11:45 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎05-27-2016 11:45 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Hello all!

 

I am troubleshooting my Fitbit Charge HR. I fully charged it less than 24 hours ago and it recently showed the battery icon, with the exclamation point inside. Shortly after I noticed that icon, the display no longer showed anything and the green lights on the backside stopped working. About two hours ago, I plugged in my Charge HR to charge the battery (which seemed unnecessary, since I fully charged it recently) and it, once again, showed the battery icon with the exclamation point.

 

When I unplug it, the display shows nothing. Now, when I plug it back in, it will show the battery icon with the lightning bolt symbol. This problem persists, no matter what I try. I cannot reset the device. I have up-to-date firmware and Fitbit Connect software. Furthermore, after charging for a while, the Charge HR feels hot.

 

I truly hope someone can help me!

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‎05-27-2016 14:23 - edited ‎05-27-2016 14:24

‎05-27-2016 14:23 - edited ‎05-27-2016 14:24

Contact Customer Support -- http://help.fitbit.com/?cu=1 I recommend the CALL US or LIVE CHAT options. Links for those only appear when someone is available to help you.....

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‎08-27-2020 15:53

‎08-27-2020 15:53

Also having issue with an exclamation point on battery on device. Tried everything but nothing is working to fix this problem. To be honest, I’ve owned a few different types of Fitbits, and this Inspire HR has been nothing but problems!! Hope you have finally found a way to fix your issue with yours. I am still trying! 

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