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Charge HR not detecting sleep time accurately

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‎01-16-2019 05:37 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-16-2019 05:37 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

My sleep tracker won't work correctly.  I'll be asleep until 8 am or later and it won't track sleep past 3 or 4am 

 

Moderator edit: Updated title for clarity

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‎01-17-2019 11:15

‎01-17-2019 11:15

Hey there @Pirates_fan1, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with your Charge HR not recording your sleep correctly. I'll be hhappy to help you out!

 

I can recommend checking the following tips to ensure that your  tracker will record your whole sleep:

 

1. Give your Charge HR a quick restart. For this, plug the charging cable to any USB port or UL-certified USB wall charger and plug the other end to your Charge HR. Press and hold the button for 10-12 seconds until you see the Fitbit icon and the version number and release the button.


2. Make sure that your tracker is a little snug on your wrist when you're going to bed.

3. Make sure you're sleeping with your Charge HR on your non-dominant hand.

 

Hope you find this helpful. Let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

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