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Charge HR not getting added in my phone's app.

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‎06-14-2019 13:37 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎06-14-2019 13:37 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

Hi All, 

 

My charge HR isn't getti g added/setup in the mobile device app. It does detect and the code appears on the band as well but it doesn't show me the screen to enter the code and brings me back to the "Setup a device" screen.

 

Please help!! 

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‎07-07-2019 15:42

‎07-07-2019 15:42

On what type of device is the Fitbit app on? 

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