Charge HR not loogging activity minutes for spin and pilates

[Sooz69]

Why does my Fitbit not show any activity minutes for my spin and Pilates classes when I manually input them? It only gives calories?

[SantiR]

@Sooz69 Welcome to the Fitbit Community! Active minutes are gained every time METs are met. Intensity is the key here. Take a look at this post for some examples and details regarding how active minutes are gained. Also, just to make sure everything is in order, restart your tracker.

Let me know how it goes! 

[Sooz69]

Hi - the intensity of the spin is not the issue - I spin for at least 50 mins with very high % of cardio and peak heart rates covering circa 16km so non plussed why it shows no active minutes. The road rides I've done automatically show as active minutes at a much gentler pace. I restarted my Fitbit last night as per other threads suggest but no joy.

[SantiR]

@Sooz69 Okay, I see. Have you tried the restart process? Then, use it again to see if active minutes will be counted. 

Keep me posted! 

[Sooz69]

Yes, I’ve done the basics but this seems to be a Fitbit app problem and they’re just not dealing with it!

[Sooz69]

I’m well aware how active minutes work - it’s an app update problem concerning  the footstep /hour counter