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Charge HR not syncing activity stats following a run

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‎05-31-2016 03:08 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎05-31-2016 03:08 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

i ran a marathon at the weekend and set my fitbit to time my run. Iwas really annoyed to find that my fitbit had not logged my activity stats and split times.yet it had logged an additional activity as an auto-recognised run. now when i try to sync this run, it just says 'Loading activity stats..' but never actually completes the loading

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6 REPLIES 6

‎06-01-2016 11:13

‎06-01-2016 11:13

Congrats on the marathon! I'm having the same problem with a half marathon from two weeks ago! I thought maybe updating the app would help, but no luck. Let me know if you've figured it out!

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‎07-26-2016 11:03

In response to brw828

‎07-26-2016 11:03

Hello @markfirth and @brw828 welcome to the Fitbit Community! @markfirth I would like to ask if you are still experiencing issues with syncing your activities? Also I would like to know if you are using a mobile device to sync your tracker? @brw828 can you please provide me more details about the issue you are experiencing? Also I would appreciate a screenshot of how the half marathon you mentioned is reflecting on your account. And please let me know if you are using a mobile app to sync your tracker. 

 

Looking forward to your new comments! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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‎07-26-2016 11:07

In response to AngelaMa

‎07-26-2016 11:07

Yes I have a new Fitbit but I am very disappointed that it seems to struggle to sync my long runs. I ran a marathon in May and really wanted my split times but it failed. And a recent 18 mile run it also didn't sync.
I am reaching the point where I will drop the Fitbit and buy a garmin or other specialist running device. I am using an apple iPhone 5. I got a new device between the two runs detailed above switching from a 5c to a 5 SE


Sent from my iPhone
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‎07-26-2016 11:46

‎07-26-2016 11:46

Also having this issue!! Extremely frustrated!!
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‎07-26-2016 12:22

In response to AngelaMa

‎07-26-2016 12:22

Hey @AngelaMa! Actually, when I just went all the way back through my activites in May to find my half marathon to send you a screenshot, it finally, finally, synced all the way! I must have tried 2 dozen times over the past couple of months, letting it sync for 10-20 minutes with no results, and today, I just tried again and everything was there. I use the Fitbit iPhone app for syncing. I guess my problem is miraculously fixed- I hope you all, my fellow long distance runners, have the same luck I just did!

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‎07-30-2020 03:07

In response to AngelaMa

‎07-30-2020 03:07

Just came back to the community to vent my anger at Fitbit.

see post "I am finished with fitbit"

 

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