Charge HR not vibrating for calls

[Bellamommy]

I just got my Charge HR and I can't get the calls to vibrate like they are suppose to. I've read a couple things about how to do it and it seems connected correctly but yet doesn't work. Please help! Thanks

[SantiR]

@Bellamommy Welcome to the Fitbit Community! Try to restart your Charge HR. That can actually help with this vibration problem. If that doesn't work, I recommend to disconnect the call notifications from your cellphone on the app and then re-connecting them.

Try that out and let me know how it goes! 

[Lo8i]

This has also happened to me - with neither calls or texts vibrating; it worked initially, but now has stopped working.  Did the reset and no change.  

[Sairsquare]

Mine is exactly the same. Worked initially but now won't & ive tried the suggested tips. Not sure what to do. May return as faulty....

[Lo8i]

I fut

I figured out by accident that you can also turn off/on the vibrating from the device itself by pushing and holding the button...though this is not well documented - not sure why the help desk people did not suggest this as the problem.  It is easy to accidently change the setting.  Hope this helps you.  

[lissa1600]

this solved my issue! thanks

[DiAngus]

 Brilliant thanks

sonmuy. Worked 

for me

[Chasesmommy]

What button do I hold in?  Mine stoppped vibrating when I get a call  I can’t use my phone on the job  which is the reason I bought this please help   Thank you

[Lo8i]

The button on the left side - the only one on the Charge HR

[Chasesmommy]

Oh that is on Thanks that isnt the issue

Sent from my iPhone

[TezzaLynne]

None of the solutions has worked on my Fitbit hr. it still doesn't vibrate and tell me I have a call and I really need this function as I am deaf. Please help. It is the main reason I bought the Fitbit 

[TezzaLynne]

None of the solutions has worked on my Fitbit hr. it still doesn't vibrate and tell me I have a call and I really need this function as I am deaf. Please help. It is the main reason I bought the Fitbit

[Chasesmommy]

I actually deleted from my phone then reinstalled as new it worked I did however have to use a different email to sign it up
As new

Sent from my iPhone

[TezzaLynne]

Please can someone help me as my Fitbit is still not vibrating when I get a call. I am deaf and I need this function. I have tried all of the 3 ways mentioned before and it's still not working. I'm missing important calls HELP!

[SantiR]

@Chasesmommy I hope you're doing well! I'm very glad to hear that it is now working for you! Thanks for sharing the workaround that worked for you. I'm sure this will help other users as well.

@TezzaLynne Welcome to the Fitbit family! Thanks for trying all the workarounds provided. Just to get on page, can you tell me what kind of troubleshooting have you performed? Usually, the troubleshooting that helps is the following:

• Restarting your tracker.
• Re-setting the notifications (Try the other troubleshooting steps posted there as well).
• Setting your tracker as a replacement device, and resetting the notifications.

If you haven't done any of those, please try them out.

Keep me posted! 

[N7ouli]

Hi there,

It is not working, I tried all of these.. the maximum I got the notifications for one day after resting my charge HR !

There is an issue here need your attention!

[Chasesmommy]

Check your phone settings to see if do not disturb is on Sometimes that’s the issue

Sent from my iPhone

[N7ouli]

Nothing!

[N7ouli]

Dears,

I tried to check notifications by long press!

Tried reseting the Fitbit!

Tried to check no disturb!

Tried to encrypt, remove encryption..

Nothing worked!

In my opinion, this product not reliable as the last model!

In five days if still it is not fixed, I left with no option but to return

[cchmiller]

N7ouli,

With the latest Fitbit update, it longer sends you notifications if your phone is on silent.  Turn your phone's ringer to vibrate or louder to have it send notifications.  Hope this helps.