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Charge HR stopped working after not using it for 3 months

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‎02-06-2021 16:15 - last edited on ‎02-07-2021 07:15 by Fitbit Moderator

‎02-06-2021 16:15 - last edited on ‎02-07-2021 07:15 by Fitbit Moderator

Purchased device on August 1, 2017...  Did the above...  Put device away for a bit...  Called FitBit support and they said "Your device can not be saved.  It is designed to be synced continuously or else it will brick itself."  Gave support a piece of my mind and put the thing away for about a month (as I recall...)  Guess what?...  Booted like new...  Just FYI all...  (I knew no competent engineer designed a device the way support was describing.)

 

 

Moderator Edit: Clarified subject

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‎02-09-2021 10:51

‎02-09-2021 10:51

Welcome to the Fitbit Community, @boogadeejones18.

 

I appreciate your participation in the Forums and sharing your experience. I am glad to hear your tracker started working, thank you for your time and feedback. Our team is always working on our products and services, and your comments are always welcome. I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

 

See you around.

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