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Charge HR stuck on off

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‎01-27-2022 19:22 - last edited on ‎01-28-2022 09:36 by Fitbit Moderator

‎01-27-2022 19:22 - last edited on ‎01-28-2022 09:36 by Fitbit Moderator

So I was factory resetting my device and it's stuck on off. I've tried to power off and nothing happens. I plug it in, nothing happens. Please help!

 

 

Moderator edit: format. 

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‎01-29-2022 05:40

‎01-29-2022 05:40

Hello @Clyxos and welcome to the Community.  I want to clarify that you are using a Charge HR and not some other model.  I am writing this because you can restart a Charge HR, but it doesn't have a factory reset option.  Charge HR manual   I don't think you will get much help with this as Fitbit moved the Charge HR to its Legacy Device list in 2020.  It is pretty much past its expected lifespan.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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