Charge HR trackers not syncing

[Quaxo76]

Hello,

I've had a Charge HR for a long time, and as it happened to many people, it stopped syncing. I tried all the usual tips and steps, including all those indicated in that link that Fitbit's employees always post, and nothing at all worked. So I assumed a failed tracker, and bought a brand new one. At first it worked well for a few weeks, but then that too stopped syncing. Again, I tried every step (resetting the tracker, wiping the app's cache and data, turning Bluetooth off and on, restarting the phone, etc) but nothing works at all. The only thing I couldn't try is syncing via pc, since I only have access to Linux computers. The tracker hasn't synced for 20 days now. I'm not going to buy another one, just to see it stop working after a few days. I'm very disappointed, which is a shame because I liked the tracker and app a lot, while they worked.

My phone is a Samsung S7 (it's compatible, and has worked with this app for a long time in the past).

Moderator edit: Updated title for clarity

[Jlo4ever]

I have tried that and it does not work and my battery does not last more than 24hrs and all it's doing is tracking my steps and occasionally my heart rate. I'm sooo disappointed  in Fitbit 

[Parkerswife18]

I feel the same way. I will definitely not invest in another Fitbit. They
have lost my business.

[Jlo4ever]

Me too just a waste of money and time!!!

[Parkerswife18]

Especially when their every response is an automated message that says the
same thing over and over again. 

Moderator edit: Word choice

[FerdinandFitbit]

Hi there everyone! Good to see you all in the Forums. Welcome aboard to the new ones! 🙂

@SunsetRunner I'm sorry about this. That means that you're having problems syncing your tracker with your phone. I can suggest giving your Charge HR a quick restart and then, try to get it to sync. For this, plug the charging cable to any USB port or UL-certified USB wall charger and plug the other end to your Charge HR. Press and hold the button for 10-12 seconds until you see the Fitbit icon and the version number and release the button. See how that goes.

@Quaxo76 thanks a lot for getting back and for sharing this workaround with us. Now, it's hard to tell just like that what exactly causes trackers to have a hard time syncing  because of the different factors involved. However, I appreciate your enthusiasm in getting the problem resolved.

@Parkerswife18 @Jlo4ever I'm very sorry to hear you're also having problems. Have you also checked that your phone is compatible?

@Ewhyte, good to have you in the Forums! 🙂 I was checking your post and unfortunately, the Samsung Galaxy Note 5 is not a compatible device for syncing with Fitbit. I think that this could be the reason why you're having problems getting it to sync. The fact that a phone is not compatible, doesn't mean that it will not work at all but that it could work, but we don't guarantee that the functionality will be optimum.

I'll be looking forward for your replies!

[Parkerswife18]

I have don't everything in my end. My Fitbit works perfectly fine. The
problem is on your end. What is Fitbit going to do to fix the problems with
hundreds of customers??

[FerdinandFitbit]

Thanks for getting back @Parkerswife18! I'd like to ask one more time, which is the specific phone model that you're using for syncing your tracker?

[Parkerswife18]

The Samsung Galaxy S7. It is compatible.

[FerdinandFitbit]

Thank you for letting me know @Parkerswife18!

I know you've mentioned that you've tried everything but this is just for me to know what exactly you have tried and what else I can suggest. Can you please provide as much detail as possible of the things you've tried already?

[Parkerswife18]

I have tried to force sync. It wouldn't work. I have let it completely go
dead and recharge. I have updated the app, uninstalled and reinstalled the
app, deleted my Fitbit from the app and reinstalled it. This is a
widespread issue. This is on the end of Fitbit not the consumer.

[Mcmit]

I  have tried all the solutions and nothing has worked. I am disappointed that Fitbit does not have and choices not to fix this issue.  I guess this will officially be my last fibit. Very disappointing.

[AndreaFitbit]

Thank you for getting back to us and for providing detailed information about the steps you have followed @Parkerswife18. I apologize for the delayed response and will be glad to assist you. 

I got in touch with our support team and they informed me that you already contacted them. Please let me know if you need further assistance.

Welcome to the forums @Mcmit! I appreciate your feedback. Could you please let me know which device do you have and which steps have you followed with detailed information.

Thank you for visiting the forums. 

[Parkerswife18]

Yes o did contact them and their response is to purchase a new Fitbit. No, why don't you fox the technical problem in your side. My Fitbit works perfectly except for syncing This is a widespread problem and Fitbit needs to fix it for their customers.


Sent from my Verizon, Samsung Galaxy smartphone

[SantiR]

@Parkerswife18 Thanks for your reply and for sharing all of those details. It's unfortunate to read that the help provided by customer support was not the best for you. Thanks for sharing your feedback.

Have a great day!