Charge HR won't charge at all

[Basketballwnr]

My fitbit won't charge at all I have tried all of the solutions what am I supposed to do

Moderator Edit: Clarified subject

[Curleysu]

I’m having trouble with Fitbit charger3 The lite won’t come on but can feel vibration 

[AD_16]

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@AD_16 wrote:

2 days after i received my 2nd fitbit (1st blaze lasted me 2+ years and i loved it), it abrumptly turned off.  My fitbit won't charge (turn on, flash, show any sign that it's charging).

I've tried the following without success:

- cleaned the ports/battery contacts

- tried multiple different charging sources (wall outlet @110V & 220V, computer, portable power bank)

- put device in freezer for a week, then left out for another 9 weeks to see if the battery might need to drain completely before attempting to charge again in order to conduct reset (left button + bottom right).

- contacted Fitbit support and was told my case would be elevated and receive an email from Fitbit to continue troubleshooting options (haven't received email yet).

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***UPDATE 1 MARCH 2019: ***

FITBIT SUPPORTED MY REQUEST AND SENT ME A NEW "PEBBLE" (AKA THE WATCH/COMPUTER, NO BAND).  I'VE RECEIVED AND AM BACK UP AND RUNNING.  I STILL DON'T KNOW WHY THE PREVIOUS DEVICE MALFUNCTIONED.

[2017Raptor]

Good for you! 

[Curleysu]

Thank you for your info.Watch back on the go but will contact support next time Thank You

Sent from my iPhone

[Harialta]

My Fit bit Alta is just 4 months old.

Now it doesn’t get charged.

Can I find a place in Hyderabad to get it repaired.

[Marroo]

My Fitbit does not charge either. I just tried your recommendations.  Still nothing. This was a Christmas  gift this year.it quit not charging about a month ago. So fustrated.

[AD_16]

I experienced the same situation and ended up contacting customer support, who were very reasonable and accommodating.

[Marroo]

Sent from my T-Mobile 4G LTE Device

[mazsam]

You are a genius. Thank you. 

[swanless]

These Fitbits are configured just like cell phones. They both stop charging or will not hold a charge long after about 3 years. Manufactures know exactly what they are doing when these items are manufactured. Its all about having to go and and buy a new one.My fitbit stop charging about 3 yrs in. I tried every solution under the sun and it still didn't work. My fitbit is now in the closet somewhere.

[Shorty6]

What button do you hold down? My Fitbit won’t charge and I tried and I can’t figure out what button. 

[juacou]

what button do you hold

[Dunn2Am]

my fitbit battery died, and upon attempting to charge it, it will not charge. i cleaned it and let it sit plugged in and nothing. please help. 

[KirbyPro]

Thank you so much, SolangeE!

The toothbrush method for cleaning the charging contacts worked really well!

I no longer have to worry about purchasing a new Fitbit.

[eboss]

Don't know if you ever got your Fitbit Charge 2 to charge again or not, but here is what worked for me that I didn't see in any posts on how to resolve.  I had a spare charger that I kept at work in case I needed to charge the fitbit there.  Since my Fitbit was no longer working and none of the suggestions worked, I brought it home, and on a whim tried it - and it worked - my Fitbit started charging and fully charged up.  I tried hooking up the old charger (the one I kept at home), and nothing.  So from this, I assumed that the CHARGER was the issue, not the Fitbit itself. 

[Jammy1]

Thank you so much with helping to get my Fitbit to charge.

[MdeLB]

I have a Charge 2, roughly 3 years old. I’ve cleaned the terminals. I’m plugged into my computer. I’ve done the whole rest thing—still nothing. I do feel it buzz a couple of times and that green light is flickering, but nothing comes up on the screen. 

[MdeLB]

Autocorrect in action—I have done the hold the button down for 4 seconds, even 10, and nothing comes up on the screen...

[Samson2886]

Same issue with mind

[KirbyPro]

If you tried cleaning it, try again using my steps:
Wash a toothbrush, and without soap or water, clean the part where the
Fitbit and charger meet; both the Fitbit AND charger, using the toothbrush.
Carefully wash both with a damp cloth, and then when you plug them in, make
sure that it is properly plugged in. If it doesn't work, try holding the
Fitbit button.
Hope this helps.
--
From,
Christian [image: ]