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Charge HR won't connect to Bluetooth

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‎08-22-2024 22:30 - last edited on ‎08-23-2024 04:59 by Fitbit Moderator

‎08-22-2024 22:30 - last edited on ‎08-23-2024 04:59 by Fitbit Moderator

Brand new out of the box Charge HR does not connect to Galaxy 21 ultra or Iphone 13 pro. Has clear connection issue that every seems to be asking about and no one is answering. Tried every single troubleshooting effort from resetting all devices (yea 3 times in a row), alone with phones. Tried Toggling bluetooth on and off. Tried adjusting literally every single feature both operating systems have and it would not connect via bluetooth. 

Is there something I'm missing or are these just e-waste now?

Moderator Edit: Clarified subject

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‎08-23-2024 16:01

‎08-23-2024 16:01

Hi @Jhull26 .  The Charge HR is an old model and hasn’t received any support in several years.  I don’t think you should spend any more effort trying to make it work.  If you can’t get a refund, dispose of it properly as e-waste.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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