Charge HR won't connect to app

[comfabella]

My Charge HR is several years old and I haven't used it in a few months, so I was trying to resync it to the app so that the time on it would be accurate after I charged it. It wouldn't sync, so I figured I'd remove the device and try setting it up again. The only problem is now it won't connect to the app. It says it's found my device and the numbers appear on the fitbit, but it won't connect. I've restarted the fitbit, uninstalled the app from my phone and redownloaded it, turned my BlueTooth off and back on. I'm really not sure what to do to get it to connect 

[Andreaka2]

Mine either. I bought three new ones recently. Nothing. One won't charge and two won't sync. 

[Ccparch]

My Charge HR won't sync either and I can't seem to be able to find where you can manually sync it on the app.

[Jeaubeez]

I called fit bit help line and she tried to walk me through the process to fix this issue. It didn't work after several attempts. In the end she said my warranty had expired and that they would offer me discounts on a new fitbit….. The reason mine quit working was due to clicking on "their" upgrade causing my fitbit to freeze half way through. Now "I" have to buy a new one. Terrible service. 

[Rich_Laue]

Removing a non-syncing device from your Fitbit account will only add problems, never fix them. 

Remove the tracker from your phones bluetooth, restart tracker and phone, then try to add the device