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Charge HR won't hold charge

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‎11-13-2020 13:03 - last edited on ‎11-15-2020 08:17 by Fitbit Moderator

‎11-13-2020 13:03 - last edited on ‎11-15-2020 08:17 by Fitbit Moderator

I am finding that just recently my charge HR won't hold charge for any longer than a day if that. Has anyone else had this problem and how do i fix it? 

 

 

Moderator Edit: Clarified subject

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‎11-15-2020 08:18

‎11-15-2020 08:18

@Kimmiboo It's great to see you in the Community! 

 

Let me help you with your Charge HR not holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help improve the battery life.

 

Let me know how it goes.

Alvaro | Community Moderator

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