Charge HR won't sync and is displaying wrong time of day

[Tabbyw7124]

My charge HR all of a sudden will not sync and is displaying the wrong time of day. I have already reset it a couple times and nothing has changed. I'm not sure what else I can do?

[c4chuck]

I've also tried all of the steps that Fitbit suggests, but to no avail. Email response from "Customer Service" took 3 days, was a carbon copy of what's on the website, and my reply to their message has never been answered.

I've been a Fitbit customer for about 5 years and have never been so frustrated as I am right now, so I'm going to switch to an Apple Watch this weekend.

[Jean_Rorich]

It's been over a week now with no response or resolution. I've tried all the recommendations and nothing works.

Fitbit should REALLY work on customer service and not just have presence on social platforms for the sake of having it if there is no intention of response or support on any of them. I'm over Fitbit and will NEVER recommend their products to anyone... This frustration has caused me to lose out of fitness benefits with my medical insurance..

[Lrebane]

Put me on the list too.  Mine would only sync to my laptop for one day, Dec 23.  We had too much going on with the Holidays, so I put off trying to get my brand new HR Charge to work until early Jan.  It did sync for one day Jan 6. Then the time was off again and no syncing going on.  After many frustrating hours, I was able to get it to work again from the 8-12.  On the 13th, I reached 10,000 steps, got the buzz congratulations and was so disappointed to see that it did not record!  After many more frustrating hours, I downloaded the new software (pink logo) and it worked from Jan 26th-30.  The clock continued to be accurate until, yesterday Feb 5.  None of my steps have been recorded since the 16th.

The last time I tried to call customer assistance, the wait time was 2 hours!

[c4chuck]

Today I made the decision and put my Fitbit Charge HR in a drawer, headed straight to the Apple store and bought an Apple Watch. The two people who helped me buy and set up my new watch were simply two of the most amazing people I have ever known. I'm a technical person but the Apple Watch is so user-friendly and feature-filled that I found it unnecessary to worry about all the things that the Fitbit "support" resources are providing. The watch just works with all of our other devices, like the Fitbit USED to. Bye bye Fitbit.

Sent from my iPhone

[TooSlim]

I've been with Fitbit since I owned an Ultra but the synching and time issues with my ChargeHR have been too much and I am jumping ship. I hate having to waste time restarting or hard reseting. Fitbit has known about this issue for some length of time. The last straw was the lack of response from Fitbit customer service to my query after many days. I'm just posting to vent. Good-bye old friend. 

[MKeeney]

Wow, can't say I blame you, though. I wish I knew why mine started working flawlessly again. It was as mysterious as when it quit! Good luck with your fitness goals!

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[usga1]

I have tried this and everything else I could think of and the wrong time is still an issue along with failing updates on a regular basis. I have been a fit bit user for over two years and the worse thing I ever did was  upgrade to the Charge unit. Now what?

[MKeeney]

I don't know why mine stopped working, and I don't know why it started working again. So frustrating. But once mine started working again, after 2 weeks of the same thing- clock wrong, no syncing) it started working again. Now I'm afraid to switch to the replacement one they sent for fear of screwing it up again. So the good news is this CAN be fixed. The bad news is I'm not sure how I did it. I remember reading something about notifications and then going into the settings on my Mac and doing everything one more time... But honestly it just fixed itself out of the blue the next day.

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[c4chuck]

For whatever reason, mine now seems to be working OK. Fingers crossed it continues.

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[pinseeker_]

Been having a syncing issue since middle of January.

Now using the Fitbit help chat & still haven't found a solution.

The agent said "I will be escalating your case to a higher level of support to provide advance troubleshooting about this issue".

Judging by the comments in this thread, it sounds like I'll be waiting a while for a solution.

[Reader48]

I have tried everything suggested thru the last week and still cannot sync since last Sunday. Will keep trying.

[jelliclecat]

Mine started doing the same thing Saturday night (2/13/16). I noticed that the time was suddenly running like a stopwatch, now it is almost 13 hours behind (it's now 8:39pm, watch says it's 9:41 AM) and it's no longer syncing. In addition, the battery wouldn't charge thru the  usual location and thru my laptop usb port. I finally got it to charge today, but the app says my battery is empty and the website says it's "low". I have reset the Charge, made sure my Iphone 6 software is up to date, uninstalled and reinstalled the app twice, have tried to set up like it's a new Fitbit (doesn't work because my e-mail is already used, of course). Soooooooo.....any more suggestions anyone? It was working pretty well since I started using it about 6 weeks ago until Satuday night, anyway.

[Reader48]

I got mine to sync today by deleting everything on my Ipad and reinstalling the app. Then it did new sync and my HR info sync'd but it did not correct the time in my Charge HR!

Moderator edit: Removed personal information

[Angeljen]

Help! I have done everything I could, it won't sync with the dongle and always says error lost connection try again... I've turned off Bluetooth and forget device, turned off call notifications, and tried to sync again but no good... I can't even use it anymore as it doesn't track my steps and I can't wear a watch that never shows the right time! Help!

Moderator Edit: Removed inflamatory content

[Lrebane]

I am posting again because I am now cautiously optimistic that my charge HR is working correctly.  I went through all of the recommended steps again on Feb 7.  the reboot worked and as of today time is still correct and it is syncing.  this has been a record 9 days!

[MichaelGBaker]

After weeks of trying everything. I finally got through to Fitbit.
They went through a brief diagnostic and determined there is a problem and will send out a new charge hr free of charge.lm hoping this solves all of my problems. Will keep you posted when I receive it.

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[Reader48]

Mine sync'd once then won't anymore. Had my hopes up.

Moderator Edit: Personal Information

[MKeeney]

Yay!

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[MKeeney]

Fingers crossed!

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[MKeeney]

I know! I was within moments of ordering a Garmin when mine started working again out of the blue.

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