Charge HR won't sync and is displaying wrong time of day

[Tabbyw7124]

My charge HR all of a sudden will not sync and is displaying the wrong time of day. I have already reset it a couple times and nothing has changed. I'm not sure what else I can do?

[MikeWilly]

AnnieRFarley, RevSallyH,

Did you see my solution...it works every time.

FACTORY RESET ... Ignore the stuff at the beginning of the article and just do it.

IT IS THE FIX  :

https://help.fitbit.com/articles/en_US/Help_article/Why-can-t-I-set-up-my-new-tracker-using-the-Fitb...

[SunsetRunner]

I have done this a few times now,  and whilst it works, I find that I am having to do it on a semi-daily basis (as are friends with theirs). This deletes all stored data and therefore sort of removes the need to sync. By the time I have records back in the device I am once more running the guantlet of having to wipe it all again.

So, for me and a few others I know, yes it does work, but having to do it so often is a near deal breaker.

[FuriousJodo]

Yes, doing a factory reset and losing all of your data is not a "fix".  Fitbit needs to acknowledge and address the problems with the Charge HR.  Even having to reboot the device is annoying and shouldn't be necessary on any sort of regular basis.  When you pay this much for something, it should work as advertised.

[bugleanne]

I had already fixed it, so I didn't get to try your method. The time
automatically set after syching to my MAC. Saving your solution for the
future. Thanks.

--
*Julianne Perry*

[SpedAngie]

Mine is doing this today.  I could not get it to sync either on my phone or computer ap.  I finally noticed that my battery was dead (that has never happened before), so I charged it fully.  When I just removed it (1AM on Saturday morning) lo and behold it's still showing the time as 11:35 (which is about when the battery crapped out) and has Fridays steps still listed.  I tried a hard reset, but no luck, still won't sync and has the wrong time and yesterdays stats.

VERY FRUSTRATING!!

[AnnieRFarley]

Hi Yes, I thought about trying that way, but I did not want to take the chance of losing my saved data.  I was finally able to get it to work.  the support team sent me several instructions, but they were not complete, I had to finally figure out that since I do not have bluetooth on my phone, the upgrade prompted me to turn it on....of course it didn't work, then I turned off the blue tooth and restart my computer and phone....then finally I had success.

My question is...why are there so many "solutions"? shouldn't there just be ONE WAY to upgrade your fitbit?  Sheesh....It was extremely frustrating....

[jaejae022]

I did everything and still nothing!

I did all the troubleshooting steps. Then I removed my device and it won't let me set it up again. I deleted the app, reinstalled the app. It won't let me sign in and it won't set up anything. I am beyond frustrated with Fitbit right now. I have only had this for three months. I shouldn't be having all these issues. I hate that customer service isn't 24/7

[AlvaroFitbit]

Hey everybody! I would like to give you condense some common troubleshooting steps in this post (this is for the ones that haven't tried them yet as I know many of you have taken your time to try to correct this issue).

First of all try a restart on your device by doing the following:

1.- Plug your charging cable into the USB port and insert the other end into the port on the back of your 2.- Fitbit Charge HR. Your Charge HR will begin charging.
3.- Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
4.- Let go of the button.
5.- Unplug your tracker from the charging cable.

Make sure your tracker's contacts are clean so this procedure is successful and that your phone/computer app is up to date. You can also try the restart 3 times in a row as some times it will require it to be repeated. Take into consideration that other bluetooth devices may interfere with the syncing process so try not to have many in the area you are trying the troubleshoots.

After this, if you are using a mobile device, you can try turning off the bluetooth for 30 seconds and then turn it back to.

Now try to sync your device. If it is doesn't sync then restart your phone or computer.

Next you can try removing your tracker from your account by going to your Dashboard on the website, scroll down where it says "Remove this tracker from my account". You can also do this from your mobile device by tapping the tracker's tile and tapping your tracker's name until you see a trashcan icon in the top right corner.

Try to set it up again as a new device.

Remember to remove your tracker from your phone's bluetooth settings.

If during any of the troubleshoots you get your tracker syncing again it is recommended that you update its firmware by following these instructions.

Additional troubleshooting suggestions can be found here and here.

As someone has already mentioned you can try a factory reset but I strongly suggest you use it as a last resort troubleshoot.

If nothing else helps then please contact our Support Team for further assistance.

Hopefully this can help someone here.

[MikeWilly]

OK Fitbit, Please listen to this post, as it contains the clues that you need to figure out the issue.

1. problem only happens when fitbit is allowed to get to low or no charge.

2. After a recharge, fitbit will not sync with PHONE.  It WILL sync with desktop/Laptop using Fitbit connect. Then it will immediately sync with PHONE.

It must be some kind of buffer or timeout that is specific to a PHONE SYNC.

Also, could be eliminated with a fitbit "alarm" that would go off at 30% of battery life, then 25%, then 20% all the way down.

FITBIT TECH PEOPLE PLEASE READ

[MikeWilly]

jSpedAngie,

aejae022

where you are at, only a factory reset will fix it. Please see one of my earlier posts for a link

[maryPDX]

Since you posted in January - was it fixed?

[guynms26]

I sent mine back and haven't bought another one yet. Not sure I will.

[bugleanne]

I have had to re-synch it twice but it currently has the accurate time. I synched the Fitbit Charge with my laptop. Then with my phone.

Sent from my iPhone

[bugleanne]

So far, mine is working ok.

Sent from my iPhone

[ckhowle]

What is a Dongle?

[bugleanne]

It is the little black half circle piece that fits into the USB port on your computer that makes it possible to connect the two. It should have been shipped with your Fitbit.

Sent from my iPhone

[007280yms]

the time on my fitbit charge hr is not working. please help

[bugleanne]

Make sure your laptop is updated with Fitbit. Synch your Charge with the laptop and the your phone. Time should then be correct.

Sent from my iPhone

[Dhmiami]

This is ridiculous. I have done all of these suggestions over and over. After multiple resets, reinstalls, etc, I now have two devices connected on my phone - the MobileTracker thing and the ChargeHR. The ChargeHR just keeps "looking" and the MobileTracker syncs the wrong information!! My Fitbit says I have 1000 more steps than the Mobile thingy does!!! This is very disappointing as it's summer and exercise time! Fixbit.

[evibee]

so i had a flex fitbit. but i realized you are not able to see your steps on the watch and you have to go on to a computer. so i returned it and got a fitbit charge HR but i already had an account with the flex. i want to delete my old flex account so i can use the same email and password but as the charge hr.  how do i delete my flex account?

                    evie