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Charge HR won't turn on

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‎08-09-2023 08:15 - last edited on ‎08-15-2023 06:36 by Fitbit Moderator

‎08-09-2023 08:15 - last edited on ‎08-15-2023 06:36 by Fitbit Moderator

I received my new Charge HR yesterday. I took it out of the package and started trying to sync it to my phone. It didn’t turn on, so I assumed it needed to charge. I plugged it in and it said it had full charge, but I left it charging overnight anyways. When I tried again this morning, it would not turn on. Unless it’s plugged in, the screen will not turn on and I cannot do anything while it’s plugged in because it’s stuck on the charging battery screen. Any tips? Or should I look elsewhere?


Moderator Edit: Clarified subject

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‎08-10-2023 05:26

‎08-10-2023 05:26

Hello @EmmaHut and welcome to the Community.  Can you please confirm that you have a Charge HR and not a different model?  The Charge HR is a very old model, was discontinued in 2016, and is on Fitbit's Legacy Device list.  Rechargeable batteries degrade in storage and I think your Fitbit has a dead battery.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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