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Charge HR wont turn on following factory reset

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‎07-22-2019 06:07 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎07-22-2019 06:07 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

I was given a charge HR and after charging I performed a factory rest after which I had hoped to connect to the app. It took a couple of attempts, I eventually got the Erase message, fitbit turned off as expected but now won't turn on again or show anything on the screen when plugged into charger. Have I broken it completely??!

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‎07-22-2019 11:09

‎07-22-2019 11:09

Have you held in the button, or places the unit into its powdered up charger. 

You will need to setup the Charge again. 

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