Charge HR wont update Date and time

[kbkw]

I have been trying to update my Charge HR for about a month. It says an update is needed on my iphone app, but when I click it to update, it gets hung up on the "loading."  I have updated it on my computer but my phone app still says it needs to be done.

I have:

restarted my phone

restarted my fitbit

deleted the app and reinstalled

let it run for a few hours

changed time zones and then change it back to mine

The date and time are wrong and I cant get correct this. Any help would be appreciated!

[HeydyF]

Welcome to the Community @kbkw! To be able to update the Fitbit app on your iPhone, the phone itself needs to be updated. So, make sure you have the most updated Operation system on your iPhone and repeat the update. Then follow the instructions on this post to make your tracker sync and update the time and date. 

Hope that works. If not, let me know! 

[kbkw]

Thanks so much! It actually did not work when I went through all the steps.  It still shows the wrong time and date on my tracker. Along with now it wont sync even going through the steps.

[bratty71]

I have the same issue as well..I csnt get time.right and it won't sync ....this isnt the first problem I have had with it .

[HeydyF]

@kbkw I appreciate you have taken the time to resolve these issues, but as they didn't work, I suggest you to contact Fitbit Support directly and let them know about this. I'm pretty sure they will help you out with this. 

@bratty71 have you tried the steps I posted above to update your Charge HR?

Let me know the outcome guys! 

[bratty71]

I have an adroit but still did everything and still will not work properly. Thank you for your hell.

[HeydyF]

Thanks for getting back to me! on the post above, there are instruction for Android phone. However if you already tried those steps, and still not working, I suggest you to contact Fitbit Support as I previously mentioned. 

Let me know the know the outcome!  

[aussiedog]

ALSO having the same problem  have followed all the steps and cant get the fitbit to update or get the right time.

what is the customer support number for someone in Australia

i feel so let down by this device

[HeydyF]

Let me give you a warm welcome to the Community @aussiedog! We don't have a chat or voice Fitbit support in Australia, however, our team will be more than happy to assist with any inquiry you may have. So I suggest you to contact us via e-mail and when you are filling out the information needed before sending your e-mail, make sure you select your country, so our team in charge of Australia can handle your case. 

Let me know the outcome! 

[CCAZ]

Can anyone help with resetting date and tIme on an Android?  Has been off for several months.

Thanks in advance for the help!

[HeydyF]

Hey @CCAZ, it is great to see new members around! 

If you'd like to adjust the timezone settings on the Fitbit app, but you are using an Android phone, please follow these instructions: 

1. From Fitbit app dashboard, tap the Account icon 
2. Tap Advanced Settings.
3. Turn off the Automatic time zone option. 
4. Tap Select time zone and select the correct time zone.
5. Sync your Fitbit device.

Let me know if you have further questions! 

[TCMcM]

How do I freset time and date on my Fitbit ChargeHR?

[HeydyF]

Hey @TCMcM, let me give you a warm welcome to the Community! In order to change the time and date on your Fitbit device, please take a look at the instructions in this help article: How do I change time on my Fitbit device? 

Let me know how it goes!