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Charge HR2 battery dying in less than 12 hours

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‎03-28-2019 08:03 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-28-2019 08:03 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Battery life has recently dramatically reduced from 3-4 days to less than 12 hours. Fully charge fitbit overnight and by lunchtime battery dead 

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‎03-28-2019 17:32

‎03-28-2019 17:32

@mike_2e Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2 is not holding a charge. Your Tracker can last up to 5 days between charges. In order to improve your devices's battery life we recommend following these instructions. 

 

If you have any question, please let me know.

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‎03-30-2019 03:45

In response to EdsonFitbit

‎03-30-2019 03:45

Still dying after 3hrs exercise. Need it to last at least 5-6 hours otherwise pointless having ut

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‎04-02-2019 17:10

In response to mike_2e

‎04-02-2019 17:10

@mike_2e Thanks for the update. Sorry for the delayed response.

 

I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide assistance and find a way to get it resolved. Thanks for your patience in the meantime.

 

Feel free to contact us at any time and keep on stepping.

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