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Charge HRs with damaged screen and not turning on

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‎03-17-2019 23:31 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎03-17-2019 23:31 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

Am over Fitbit, and will boycott the products. Two replacements sent. One with a crooked display, and one never turned on. Used the crooked display one until it is now peeling away at the Straps and barely hanging on. Why should we have to accept that these products only last a year.. if that! Not good enough!!

 

 

Moderator edit: updated subject for clarity

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‎03-23-2019 14:33

‎03-23-2019 14:33

@Nini1000 Welcome to the Fitbit Community! I hope you're doing well!

 

Sorry to hear about your issues with your Charge HR devices and for the delay in my reply. On the one that isn't turning on please try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-23-2019 19:59

In response to AlvaroFitbit

‎03-23-2019 19:59

Hi

We did all that and it would start slightly then crash
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