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Charge has black lines and white screen

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‎04-19-2021 11:43 - last edited on ‎04-19-2021 11:56 by Fitbit Moderator

‎04-19-2021 11:43 - last edited on ‎04-19-2021 11:56 by Fitbit Moderator

Can someone please advise, after charging my fitbit charge 3 today i noticed a white screen with black lines, ive rebooted it 3 times,changed clock display, done a hard reboot.... nothing works. 

I also have a broken strap......😥

 

Can anyone please help. Thankyou.

 

 

Moderator edit: subject for clarity

 

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‎04-19-2021 12:07

‎04-19-2021 12:07

Hello @M.P69. Welcome to the community forums.

 

I'm sorry for the experience and thank you for the information and for the troubleshooting steps you've tried prior to contacting. Since you have tried the steps from this thread and the inconvenience persists, I recommend contacting our Support Team for further assistance. You can contact them through the link provided in that thread or click here to get connected. 

 

For the wristband, I also invite you to visit the following thread for more information. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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