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Charge hr 2 dead - charging cable or fitbit

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‎03-29-2020 15:03 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-29-2020 15:03 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Hi. A regular day. Went to charge the hr 2 after getting a low battery notification but after connecting the charging cable, while I saw the steady battery icon - no charging icon ever came up. Was able to scroll through the other icons - heart rate etc - just not the charging one. Cleaned both the cable and Fitbit as instructed after a search on line - but still nothing a day later, and Fitbit is now dead. Is there any way to know if it’s the Fitbit that’s off vs the charging cable? 

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‎03-29-2020 14:43

‎03-29-2020 14:43

Hi. A regular day. Went to charge the hr 2 after getting a low battery notification but after connecting the charging cable, while I saw the steady battery icon - no charging icon ever came up. Was able to scroll through the other icons - heart rate etc - just not the charging one. Cleaned both the cable and Fitbit as instructed after a search on line - but still nothing a day later, and Fitbit is now dead. Is there any way to know if it’s the Fitbit that’s off vs the charging cable? 

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‎03-29-2020 14:43

‎03-29-2020 14:43

Hi. A regular day. Went to charge the hr 2 after getting a low battery notification but after connecting the charging cable, while I saw the steady battery icon - no charging icon ever came up. Was able to scroll through the other icons - heart rate etc - just not the charging one. Cleaned both the cable and Fitbit as instructed after a search on line - but still nothing a day later, and Fitbit is now dead. Is there any way to know if it’s the Fitbit that’s off vs the charging cable? 

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‎03-30-2020 06:01

In response to Ceebeeslim

‎03-30-2020 06:01

Did you plug it into t different USB port?

 

Only other thing you could do is take t to a Best Buy or a place that sells them and try one of their chargers

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Wendy | CA | Moto G6 Android

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