Charge is 3 not showing or tracking heart rate

[8dogs]

Charge 3 is not showing or tracking heart rate on watch

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello @8dogs. Nice to see you around! 

Thank you for the information. At this time, I'd recommend performing a restart to your Charge 3 by following the instructions here: 

How do I restart my Fitbit device?

If that doesn't work, please make sure that the heart rate setting on your Charge 3 is on. You can confirm this in the settings app on your Charge 3. For more information, see How do I navigate my Fitbit device?

If the setting is correct and the restart hasn't helped, I recommend performing a long restart by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

A long restart is different than the basic restart mentioned above and it should help to refresh the performance of your Charge 3 tracker. 

Hope this helps. 

[8dogs]

I did all of the above. Also a live chat. 
it’s just getting worse. Today it doesn’t show any hours with 250 steps

i cancelled my Premium membership today

[WilsonFitbit]

@8dogs Thank you so much for your reply. 

I'm very sorry for the experience and thank you for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Since you have mentioned that you contacted our Support Team, I'd recommend replying back to them if you still require further assistance or if you have any additional questions about your case, this way they can continue working on your case and provide additional information. 

See you around.