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Charge not working after dying in the middle of syncing

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‎01-12-2022 19:59

‎01-12-2022 19:59

I just got a Charge 1 for Christmas. As I was syncing it with my phone, it died. When I left to put it on the charger for a while. When I came back to try and sync it again, my Charge wouldn't connect to my phone, showing a half-full bar and an exclamation point. I have tried restarting my device and I have deleted the app and downloaded it again, but nothing seems to work.

If anyone knows what is wrong or how I can reset my Charge, please let me know!

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‎01-14-2022 04:38

‎01-14-2022 04:38

Hello @SunsetRunner and welcome to the Community forum.  Can you please clarify that you have a Charge or a Charge HR and not a newer model?  The Charge and the Charge HR have been discontinued for so long that Fitbit has them on their list of Legacy Devices.   I don't think that there is any expectation that it will work.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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