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Charge says "Console" & is Froze

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‎07-15-2016 05:54 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎07-15-2016 05:54 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

After a short charge on my Fitbit Charge I noticed it said "Console" & stopped charging. It is completely frozen and will not do anything. Please help! My battery life has also shortened and lasts a day at most.
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3 REPLIES 3

‎07-15-2016 06:19

‎07-15-2016 06:19

Now the word "Console" is gone but it's not charging. It just shows an exclamation point within the battery icon. No charging activity occurring...
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‎07-17-2016 06:56

In response to Posies98

‎07-17-2016 06:56

@Posies98 Welcome to our Community! Try cleaning your tracker's contact with a toothbrush or toothpick and then use cotton with rubbing alcohol to finish the process. After this restart your tracker by doing the following:

 

1.- Plug your charging cable into the USB port and insert the other end into the port on the back of your Fitbit Charge. Your Charge will begin charging.
2.- Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
3.- Let go of the button.
4.- Unplug your tracker from the charging cable.

 

Try doing the restart 3 times in a row.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-13-2019 13:14

In response to AlvaroFitbit

‎09-13-2019 13:14

it worked after doing it 3 times

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