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Charge three is getting hot and not charging

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‎11-29-2020 14:12

‎11-29-2020 14:12

Fitbit was writing fine earlier today, bit this evening it's lost charge, I've connected it to the charger but it doesn't appear to be charging and it's getting very hot.

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‎11-29-2020 18:24

‎11-29-2020 18:24

I had the exact issue!!!

 

I bought mine on 11th Nov 2019, and I was so worried when I found this problem a few days after 11th Nov 2020, that I may not have a warranty anymore.

If that's the case, I don't think I will buy another Fitbit, as it is progressing very slowly in Malaysia, especially with the Fitbit pay, nothing came out about it still.

Luckily, I contacted support, and they told me my device is still under warranty, so they will send me a replacement.

 

Thank you Fitbit for great customer support, but please, improve on product quality, as I believe Fitbit is selling at a premium price, and we bought it because of its product feature and quality, not their customer support, that's the last thing we hope we get into.

 

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