01-15-2019 09:37 - last edited on 09-06-2020 17:01 by MatthewFitbit
01-15-2019 09:37 - last edited on 09-06-2020 17:01 by MatthewFitbit
I was wondering if any one could help, I reach my goal daily and when I do the charge vibrates and then the screen goes blank and it doesn't come back on. is their something i can do to fix the problem? Any suggestions would be helpful.
Thank you
Moderator Edit: Clarified Subject.
01-16-2019 07:10
01-16-2019 07:10
Hello @Kimbajoe, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to restart your Charge, then leave it plugged in and charging for 2 hours. After that monitor it and check if the tracker turns itself off after you reach your step goal.
I hope this can be helpful, give it a try and let us know in case you're still having trouble with this situation, we'll be happy to continue assisting you.
01-16-2019 10:56
01-16-2019 10:56
Thanks for getting back to me, I will give it a try and let you know how it work out.
Thanks again ,
Kim
01-18-2019 06:16
01-18-2019 06:16
Sorry it did work I just got off from work , Sorry it took so long to get back to you. thanks again for your help