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Charge2 burning skin

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My sister has a charge2 which when she wears it she gets a burn on her writs 

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Has anyone had problems with wrist pain or swollen and bruised area under the clasp of Alta HR? Not on tight just irritated and really swollen before noticing and removed. 

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I had one of these until I had my hair removed because I kept catching it when I clasped the clasp

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