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Charge2 is not found by any device

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‎05-29-2019 02:45 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-29-2019 02:45 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I've read all related topics and no advice worked for me...

3days ago my Charge2 suddenly stopped syncing without any visible reason. Message is "looking for device" and never finding.

I reseted the Charge2, tried logging out, removing device from my iPhone, also tried adding this Charge2 to my iPad and an Android phone - no device could get the bluetooth signal (pair) with Charge2.

Is there anything else that could be tried?

What is most frustrating, that only 10d. ago my 2y warranty ended.. AND last year ~same time warranty changed old Charge2 to a new (current) one because old also had some "technical defects"...

does it mean Charge2 is only capable of 1y? really?? for such premium price!

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‎05-30-2019 07:09 - last edited on ‎06-17-2025 06:20 by Fitbit Moderator

‎05-30-2019 07:09 - last edited on ‎06-17-2025 06:20 by Fitbit Moderator

@Efka It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-30-2019 11:29

In response to AlvaroFitbit

‎05-30-2019 11:29

I tried these steps, in various order, for my Charge 2.  App will still not sync.

-Turned bluetooth on and off

-Turned phone on and off

-Logged out and back into my Fitbit account

-Plugged device in and restarted

-Removed device from my account, app cannot locate device

-Checked my Fitbit Dashboard online...looks like all my step tracking is gone

 

So frustrated.  Can someone help?

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