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Charge2 not pairing on syncing with samsung galaxy j3

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‎05-10-2018 00:13 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎05-10-2018 00:13 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My Charge2 was working just fine. However, 2 weeks ago it stopped syncing. I have tried resetting it, unsyncing, restarting the phone, reinstalling the app.  Nothing worked. Now it won't even pair.  Has there been an update that has fried my system? Any advice to fix the problem? (I have tried the help on the fitbit site) Thanks

 

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4 REPLIES 4

‎05-10-2018 00:57

‎05-10-2018 00:57

Hi, I have the same problem. Since 5/5 my Charge2 isn't syncing anymore. I tried the same solutions but it's not working

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‎05-10-2018 04:22

In response to Jurg4

‎05-10-2018 04:22

I have a galaxy 8+ & mine stopped syncing on the 3rd of may. Idk what to do either

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‎05-10-2018 06:33

‎05-10-2018 06:33

Same here.   All was fine until 6/6...

Now, wont sync.

Bluetooth on,  location on. No other devices nearby,  battery fine...

Galaxy S8

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‎01-22-2019 14:43

In response to KkayP

‎01-22-2019 14:43

yup my charge 2 is now invisable to my new j3 ,it worked with my old samsung, the app works but the phone does not send notifications because the watch is invisible. oh well. no notifications but at least my app talks to the phone weird

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