Charge2 recording way too many floors

[LJBoni]

For the past month my charge 2 has been quadrupling, at the minimum, the number of floors I climb each day. I have restarted the unit several times hoping that this would help resolve the problem, no such luck. On Monday of this week it had me at 236 floors in one day, every day this week it has been at over 100 a day. Usually, I'm in the 20 to 40 range and consider my stair climbing to be a valuable part of my activity. It's at the point now that I can't trust any thing it records with regard to flights climbed. I'm also concerned that all these extra added flights scew my step count as well. Any suggestions of how to fix this problem would be appreciated.

[Rich_Laue]

If your weight, age, height, and gender are not set up correctly, your calloriecg count will be off. 

Have you restarted your tracker yet. this might be all that is needed to fix the stair count. 

However any decrease in air pressure may add stairs.

[Austinmom87]

I have entered all my stuff correctly
I have restarted.
The stairs I went up yesterday was literally 1 flight of stairs. It marked over 6000 stairs. Decrease in air pressure not likely.
Everything is just way off and not something I was expecting at all. Really disappointed!

Sent from my iPhone

[Rich_Laue]

Have you tried restarting your tracker?? Many have found it might take three restarts. 

It could simply be the restart did not go smoothly after the firmware update, 

[Austinmom87]

So, restart 3 times in a row and maybe my data for tomorrow will be right?

Sent from my iPhone

[LJBoni]

I would return and exchange for a new one, perhaps the altimeter in it is defective.

Sent from my iPhone

[TravellingSusie]

If there is something covering or blocking the little hole at the top back of the watch, that will cause this problem. If not, I would put it in for an exchange straight away as I agree with some of the other replies, it sounds like it is faulty.

[BeekoKat]

My Charge 2 just started tripling my floor count; I am going to do a hard restart, but if I have to "set up as new device" will all my old historical data be erased?

[TravellingSusie]

No, it is fine, all your data will show again.

[Rich_Laue]

Any data already synced to your Fitbit account is no longer on your tracker.

As for a hard reset on the Charge 2, I'm wondering where you found the procedure for this?

The Charge 2 doesn't have a hard reset, this would not require setting the tracker up again, but would require turning the tracker off.

A factory reset I think is what your reffering to, but the Charge 2 does not have the ability to do a family Tory reset.

My suggestion would be to set the tracker up as a replacement device, no need to remove from your account .

[Leonard.jones53]

My charge2 is fine outside walking as soon as I enter my home it goes mad  15 steps  from my front to my kitchen it jumps a bout 70  steps have gave up in my cupboard have no faith in  fitbit sent me a replacement still the same bin job rubbish

[Engelstar]

I've read everything I can on the issue of my Charge 2 adding too many floors. Fitbit called it solved if you reset or reinstall your Fitbit. I've done all of these and still get 3 or more floors for the one I've climbed. This began 3 days ago. Any additional ideas?

[RedHarleyRider]

My Fitbit Charge 2 is also recording too many stairs. I have reset and set up as a device many times. It's okay for a day or two then goes back to recording too many stairs. I really don't want to get a new fitbit. Any suggestions would be helpful.

[LJBoni]

I’ve had mine for two years now and in the past doing a restart and cleaning the altimeter opening has always worked for awhile. Over the past couple of months this no longer does the trick and believe the altimeter is permanently broken / climbing sky scrapers every day no matter what I do! I would miss not knowing the actual number of flights climbed but mostly am concerned that it is also significantly overstating the number of steps I take as well. Time for a new fitbit I guess. Disappointed that it only had a two year life span. If yours is still under warranty I would ask for a new one.

Sent from my iPhone

[RedHarleyRider]

I've had mine for 2 years also. I'm wondering if the vibration from my Harley broke the altimeter. I know that sounds strange, but since I put the lift kit on my trike, seems it does vibrate more. I did reset it as a new device first thing this morning, before putting it on, and it's recording more stairs than I actually climbed. I'm somewhat disappointed also that it only lasted 2 years. Will start looking to purchase a new one.

[RedHarleyRider]

Okay, there was something blocking the little hole at the top back of the watch (yuck). Hopefully this will help it. Thank you

[Leonard.jones53]

I have binned mine got a replacement reading outside ok as soon as I enter my home  15 Steps  jumps to  70 and more steps rubbish 

[TravellingSusie]

I now regularly clean the back of my Fitbit as I wear it pretty much all the time. It seems to have solved the problem!

[TravellingSusie]

If the new one is rubbish, I would get it replaced. My friend had a problem with hers at a year old and they were great about the replacement!

[TravellingSusie]

Hummm. Have you looked at the floors pre and post riding the Harley? I know if I'm stuck on a long journey and can't do my hourly steps I can fool my Fitbit by shaking my wrist. Cheating I know, but it makes me think the vibration could easily be a reason for extra steps, but not extra stairs. Have you checked the little hole at the top of the back of your watch?

[RedHarleyRider]

The hole in the back was covered up in gunk. It's working fine now.

As for my Harley. I know the vibration causes a huge increase in all my stats. I love it, but been told I'm cheating.

Thanks for your comment.