Charge2 sleep stages 0

[FitnansOZ]

Ive had a Charge2 since Christmas 2018, and have been trying to resolve the issue with 0 sleep stages showing ever since. None of the recommendations have worked although i am now getting a sleep stages page. It only shows full sleep hours with 0 sleep stages recorded. Seems to be a prolific problem with consumers getting no satisfaction from Fitbit! It's not good enough, you need to lift your game.

[AlvaroFitbit]

@FitnansOZ It's great to see that you've visited the Fitbit Community! Sorry to hear that you didn't get sleep stages. You may not get them for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Also clean the back of the tracker with cotton and rubbing alcohol and restart it. 

Let me know how it goes!